After Air India ‘pee gate’ case, airline brings new software to facilitate real-time reporting of in-flight incidents

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Air India said today it will use Coruson, UK-based Ideagen’s enterprise cloud software application, to help improve safety management and facilitate real-time reporting of in-flight incidents.

The announcement comes against the backdrop of at least three incidents of unruly passenger behavior on two international flights last year, for which aviation regulator DGCA imposed sanctions on the airline for certain reporting errors.

Coruson, the safety data software application, will be online from May 1, 2023 and will facilitate real-time reporting of in-flight incidents, Air India said in a statement.

Air India said the app will largely eliminate the requirement for paperwork and ensure that automated processes convey critical information to staff and key authorities without delay. “This will also lead to timely action.”

The airline is also in the business of procuring iPads for pilots and crew members, and when it launches, Coruson will be available on these devices as well.

According to the statement, Coruson will further enhance end-to-end safety management, including real-time intelligence, reporting and status of in-flight incidents.

“Ideagen’s software covers all aspects of risk, giving the airline complete visibility into safety data, from aircraft maintenance to onboard cabin crew checks.

“It will provide Air India with complete visibility into the entire airline organization, allowing it to access the latest data and use it to detect and mitigate potential risks, thus improving the safety of operations,” he said.

Henry Donohoe, Air India’s Head of Safety, Security and Quality, said the airline is seeking a significant and substantial upgrade of existing systems and processes to ensure a continuous flow of real-time data and intelligence.

Coruson’s induction will go a long way in improving capabilities for the safety and well-being of passengers and crew, particularly at a time when Air India is rapidly expanding its network, it added.

According to the statement, Ideagen has a customer base of more than 11,400, including more than 250 airlines.

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